INFORMATION

 

PROCESS TIME
After placing the order it takes 1-3 days to process. 
Personalized products may take a bit longer due to communication with the customer to create the perfect product.
Personalized products' process time is 3 -5 business days 

 

SHIPPING
We ship our products world wide with PostNL priority mail, DHL and dpd for fast delivery. 
Pick-up locations are available.
Orders are shipped in 3 - 5 business days.
Personalized  products are shipped in 5 - 7 business days.

DHL, UPS and dpd for the Beneluxe

PostNL for international and Beneluxe shipping

 

TRACK AND TRACE 
When an order is shipped, you will receive an email with a track and trace code to trace your order.

Products like letters and cards do not have a track and trace code. If the letters or cards get lost after shipping, please contact The Moonstone Store through email info@themoonstonestoree.com 
Please wait 21 days before contacting.

 

PERSONALIZED

For (birthday) cards, send your personalization + order number to info@themoonstonestoree.com or leave your
personalization in the remarks box before checking out.

If you purchase a love letter and want it to be more personal, email the details you'd like in your letter. 
If there is a product like a mug or stickers without an option of your favorite TVD character, don't hesitate to send an email for a request.